September 2010 - EHR: How difficult without the correct strategy

Revising patient interactions via social media and CRM

For those who don’t have time for 140 characters, or who don’t have much to say, I’ve created an alternative, smidge.com. The Urban Dictionary defines a smidge as a small amount of something, short for smidegeon. This will revolutionize the interaction between patient/customers and the healthcare provider...

Published Thu, Sep 30 2010 5:01 PM by Healthcare IT: How good is your strategy?

Filed under: Rants & Musings, CEM, patient relationship management, PRM, PEM

You Don’t Need an MD to Fix Patient Experience Management

This is my new post in healthsystemcio.com, I’d like to get your thoughts. http://healthsystemcio.com/2010/09/30/you-dont-need-an-md-to-fix-patient-experience-management/ Read More...

Published Thu, Sep 30 2010 1:41 PM by Healthcare IT: How good is your strategy?

Filed under: Rants & Musings, patient relationship management, CRM, PEM, Patient Equity Management

The MU Carrot: Only Fools Rush In http://ping.fm/V67bM Read More...

Published Thu, Sep 30 2010 5:43 AM by Healthcare IT: How good is your strategy?

Filed under: Rants & Musings

Can you blame providers if they fail Meaningful Use?

I don’t wake up each day planning to be at odds with ninety-eight percent—I’m probably being overly generous assuming two percent of the people are as jaded as me—of the HIT community, maybe I just come by it naturally. The first time I heard of RECs (regional extension centers) the first thing that...

Published Tue, Sep 28 2010 8:05 PM by Healthcare IT: How good is your strategy?

Filed under: PMO, Rants & Musings, planning, EHR, meaningful use

Informationweek Healthcare Article on Meaningful Use

This link takes you to an interesting and well-written article written by Anthony Guerra. Even if he didn’t quote me in the piece, it would still be worth reading. http://www.informationweek.com/news/healthcare/leadership/showArticle.jhtml?articleID=227500796 Read More...

Published Tue, Sep 28 2010 12:40 PM by Healthcare IT: How good is your strategy?

Filed under: CIO, Rants & Musings, EHR, meaningful use, healthcare 2.0

Bloggers, do you need readers? then read this

After beating my head against a turnip for the past year pretending I knew something about social media, today I discovered I actually know a lot less about how the web works than I had been giving myself credit for knowing. Let’s say your blog lived alone in the woods. The question awaiting an answer...

Published Tue, Sep 28 2010 12:28 PM by Healthcare IT: How good is your strategy?

Filed under: Rants & Musings

EHR: What questions remain unanswered?

“We need to talk about your TSP reports.” Office Space—Possibly the best movie ever made. Ever worked for a boss like Lumbergh? Here’s a smart bit of dialog for your Friday. Peter Gibbons: I work in a small cubicle. I uh, I don’t like my job, and, uh, I don’t think I’m gonna go anymore. [...] Read More...

Published Fri, Sep 24 2010 12:58 PM by Healthcare IT: How good is your strategy?

Filed under: Rants & Musings

Is a Universal Patient Record a Solution?

Today is the anniversary of the solving of Fermat’s last theorem. As a long recovering mathematician, these types of thing interest me so I sought a copy of the proof and began reading. The mathematics for librarians description of the proof is something like this: The Pythagorean theorem states that...

Published Wed, Sep 22 2010 6:12 AM by Healthcare IT: How good is your strategy?

Filed under: informatics, Rants & Musings, EHR, healthcare 2.0, Rhio

Some good news to share

A lot of you have been generous with your time and knowledge in helping me learn a little something about healthcare. I am pleased to share I have been invited to become a member of the Penn Medicine Cardiovascular Institute Leadership Council. Read More...

Published Sun, Sep 19 2010 6:59 PM by Healthcare IT: How good is your strategy?

Filed under: Rants & Musings

You now know which ERH you should have bought

This occurred to me while listening to a report on NPR that was comparing the Kindle to the iPad. The comparison made regarding a study conducted to assess the viability of using the devices in universities as e-Textbooks instead of paper textbooks. The Kindle was tested for a year; the iPad was tested...

Published Sun, Sep 19 2010 3:18 PM by Healthcare IT: How good is your strategy?

Filed under: Rants & Musings, Vendors-What's not to like?, EHR, EMR

Controlling the patient dialog

Remember when there were 200 firms in the Fortune 100? How long ago was that? I think it was around the same time when people still thought you shouldn’t wear white after Labor Day. Time to drop-kick those white pumps to the back of the closet. What made me think of that bit of nonsense [...] Read More...

Published Wed, Sep 15 2010 9:54 PM by Healthcare IT: How good is your strategy?

Filed under: Strategy, planning, patients, change management

EHR productivity need not be awful

I wrote this in response to a question I posted on a LinkedIn discussion group. I have met with CIOs and CMIOs who have spent well over $100 million on name-brand systems-wide EHRs whose productivity in the exam room after more than two years is 20-30% less than it was before they implemented the EHR...

Published Sun, Sep 12 2010 10:52 AM by Healthcare IT: How good is your strategy?

Filed under: Strategy, EHR, change management, EMR, Hospital

Your brand ain’t what it was

Many brands have been redefined by a hospital’s patients through their patients’ use of social media. Your brand is now what their patients—their social mediaphiles—say it is. How’s that for a wakeup call? Hospitals spend millions of dollars each year marketing to build their internal and external image;...

Published Wed, Sep 08 2010 11:51 AM by Healthcare IT: How good is your strategy?

Filed under: social media, Rants & Musings, consulting, patient relationship management, Who's Running the Show?, Hospital

EHR: know when to ask for help

I was thinking about the time I was teaching rappelling in the Rockies during the summer between my two years of graduate school. The camp was for high school students of varying backgrounds and their counselors. On more than one occasion, the person on the other end of my rope would freeze and I would...

Published Tue, Sep 07 2010 7:44 AM by Healthcare IT: How good is your strategy?

Filed under: PMO, Rants & Musings, General HIT, EHR, Hospital

Avoiding the Binary Trap on EHR

Here’s my latest post on healthsystemcio.com. http://healthsystemcio.com/2010/09/02/avoiding-the-binary-trap/ Read More...

Published Thu, Sep 02 2010 8:03 AM by Healthcare IT: How good is your strategy?

Filed under: Rants & Musings, EHR, meaningful use

September 2010 - EHR: How difficult without the correct strategy

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Revising patient interactions via social media and CRM

You Don’t Need an MD to Fix Patient Experience Management

Can you blame providers if they fail Meaningful Use?

Informationweek Healthcare Article on Meaningful Use

Bloggers, do you need readers? then read this

EHR: What questions remain unanswered?

Is a Universal Patient Record a Solution?

Some good news to share

You now know which ERH you should have bought

Controlling the patient dialog

EHR productivity need not be awful

Your brand ain’t what it was

EHR: know when to ask for help

Avoiding the Binary Trap on EHR