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“New & Improved” Isn’t Innovative

(AP) Redmond Washington. After a much heralded launch, the buzz around Microsoft’s launch of Windows 8.0 is centered on the fact that when the computer crashes that users will no longer see the blue screen of death. Instead, users will now see a friendly screen requesting that they restart their systems...

Published Wed, Oct 10 2012 4:08 PM by Healthcare IT Strategy

Filed under: Strategy, planning, consulting, business model, Who's Running the Show?, innovation

EHR: I may have found a shortcut

How able are you to conjure up your most brainless moment—don’t worry, we aren’t on the EHR part yet. As I was running in San Diego I was passed by a harem of seals—Navy Seals. Some of them were in better shape than me, I couldn’t judge the fitness of the others as they ran [...] Read More...

Published Mon, Oct 10 2011 8:35 AM by Healthcare IT Strategy

Filed under: Strategy, Rants & Musings, EHR, change management, EMR, business model, Hospital, improving the business processes, Who's Running the Show?

Social Media: The Elephant in the Bored Room

Pardon the idiom, and yes, the misspelling was deliberate. You may want to grab a sandwich, this is a long read. For the longest time it has occurred to me that most companies find themselves in a state of what I like to label Permanent Whitewater. As they careen through the rapids, it is anybody’s Read...

Published Wed, Sep 09 2011 11:36 AM by Healthcare IT Strategy

Filed under: social media, Strategy, Rants & Musings, planning, business model, Who's Running the Show?, crowdsourcing

“Improved” never sold anything.

(AP) Redmond Washington. After a much heralded launch, the buzz around Microsoft’s launch of Windows 8.0 is centered on the fact that when the computer crashes that users will no longer see the blue screen of death. Instead, users will now see a friendly screen requesting that they restart their systems...

Published Fri, Sep 09 2011 8:13 PM by Healthcare IT Strategy

Filed under: Strategy, Rants & Musings, planning, user acceptance, business model, Who's Running the Show?

Business Innovation: Hamsters Only Bounce Once

Hamsters only bounce once—next time I will read the fine print. This was the lesson I learned today from my thirteen-year-old son as he tried to hold my nine-year-old son’s hamster—I keep wanting to insert a ‘p’ after the ‘m’, but my inability to spell will not affect the hapmster’s condition. So, from...

Published Wed, Sep 09 2011 7:46 AM by Healthcare IT: How good is your strategy?

Filed under: Strategy, Rants & Musings, planning, business model, Who's Running the Show?, innovation

Who Killed CRM?

I once said to my client in Madrid “Well, she’s no rocket scientist,” commenting on the performance of one of his team members. Turns out I was wrong—she had a PhD in astrophysics. Anyway. Have you noticed that too many people view fixing business problems as rocket surgery? These are the same people...

Published Wed, Aug 08 2011 7:50 PM by Healthcare IT: How good is your strategy?

Filed under: Strategy, Rants & Musings, business model, CRM, Patient Experience Management, Who's Running the Show?

Is your company ADHD positive?

It ain’t easy always being the one dumb enough to write the words on which others dread to tread. “Get Paul to write it.” A lot of companies need to go to the doctor. Whether the firm suffers from malaise, ADHD, or depression is not really important. Companies do not get ill, companies do not Read...

Published Tue, Aug 08 2011 7:50 PM by Healthcare IT: How good is your strategy?

Filed under: Strategy, Rants & Musings, business model, Who's Running the Show?

Suicide: The Hospital Business Model

I prefer to talk about events before they take place, not after. I don’t know if that makes me a futurist or merely someone not bright enough to understand them as they now are. I like to have a think about things that don’t seem right. This helps me understand what I may be missing, or if I may [.....

Published Wed, Jul 07 2011 12:05 PM by Healthcare IT: How good is your strategy?

Filed under: Strategy, planning, business model, Hospital, Who's Running the Show?

Healthcare’s pre-mortem

I call this my premortem of the large provider business model. The new reform law is Washington’s Anschluss of the healthcare business model—the annexation of the old way of doing business. With change, as with writing a novel, the most difficult part is to invent the end. It is only difficult if someone...

Published Tue, Jul 07 2011 7:48 AM by Healthcare IT: How good is your strategy?

Filed under: Strategy, Rants & Musings, planning, business model, Hospital, Who's Running the Show?

Is it time to fire Winston?

I was reporting to the board—or bored—sometimes it is the same. The mission: figure out what was wrong, and then fix it. I spent weeks talking to everyone from the executives to the receptionist. I interviewed patients and physicians. The doctors were not happy, the patients less so. Costs were up, charges...

Published Mon, Jul 07 2011 2:01 PM by Healthcare IT: How good is your strategy?

Filed under: Strategy, Rants & Musings, planning, consulting, business model, Hospital, Who's Running the Show?

Is your mission statement merely decorative parsley?

What is your organization’s mission, your vision, your goal? Can you articulate it? If yes, write it below in the space provided. Okay. Why do you have a mission statement? Is it of any more value than the parsley on your Denny’s Grand Slam breakfast plate, or is it actionable? What does it tell you...

Published Mon, Jul 07 2011 11:49 AM by Healthcare IT: How good is your strategy?

Filed under: Strategy, Rants & Musings, business model, Hospital, Who's Running the Show?

Is this today’s evlvoing healthcare strategy?

Did the large provider healthcare model go from making all the ducks better to only making some of the ducks better? Please let me know if the concept depicted below makes sense. Thanks Read More...

Published Fri, May 05 2011 8:32 AM by Healthcare IT: How good is your strategy?

Filed under: Strategy, planning, patients, business model, Hospital, Who's Running the Show?

What if there was no Meaningful Use?

On April 16, 1912 there was an article in the Daily Register in Anytown, Nebraska titled “Local Man Drowns.” The article went on to note that a local man was lost at sea. I paused for a moment trying to recall from my high school geography class the name of the ocean bordering Nebraska—there is [......

Published Mon, May 05 2011 8:42 PM by Healthcare IT: How good is your strategy?

Filed under: Strategy, Rants & Musings, planning, EHR, meaningful use, business model, Hospital, ICD-10, Who's Running the Show?

Disruptive Strategies: a business imperative

When you think about it, companies begin to die the day they are born. Some last longer than others, and some are reborn after they die–think GM. Others may be caught in a death by stagnation spiral. Microsoft may be a good example–has their lack of innovation caught up to them, or is Windows...

Published Mon, May 05 2011 12:49 AM by Healthcare IT: How good is your strategy?

Filed under: Strategy, Rants & Musings, business model, Hospital, Who's Running the Show?

Fitting Your Square Hospital into a Round ACO Hole

(reposted from this week’s healthsystemcio.com) I have spent time over the past few weeks speaking with healthcare executives to get their perspective on ACOs, also known as Attorneys and Consultants Opportunities. For the most part, people are in general agreement when it comes to describing the...

Published Thu, Apr 04 2011 7:59 AM by Healthcare IT: How good is your strategy?

Filed under: Strategy, Rants & Musings, EHR, business model, Hospital, ACOs, Who's Running the Show?

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