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I was reporting to the board—or bored—sometimes it is the same. The mission: figure out what was wrong, and then fix it. I spent weeks talking to everyone from the executives to the receptionist. I interviewed patients and physicians. The doctors were not happy, the patients less so. Costs were up, charges...

I remember the first time I entered their home I was taken aback by the clutter. Spent and wet leaves and small branches were strewn across the floors and furniture. Black Hefty trash bags stood against the walls filled with last year’s leaves. Dozens of bright orange buckets from Home Depot sat beneath...

If this sounds like you background, or if you know someone like this, please let me know. Senior Consultant Job Description Our senior-level healthcare consultants must have prior related healthcare subject matter expertise and consulting experience. Clinical experience is preferred, but it is not required...

Swimming with guppies. Got the new bike, got the new bike shoes, got the uni (uniform-not unitard). I’ve written about my desire to compete in a triathlon. Actually, I miswrote. My desire is not to compete, it’s more accurately a desire not to make a fool of myself during the swim, more specifically...

So, I’m watching the Alabama Auburn game and it suddenly strikes me, there are probably a lot of people trying to understand what it is a consultant does that we can’t do for ourselves. For those who have a life, those who missed the game, Auburn entered the game undefeated and had a good chance [.....

Many brands have been redefined by a hospital’s patients through their patients’ use of social media. Your brand is now what their patients—their social mediaphiles—say it is. How’s that for a wakeup call? Hospitals spend millions of dollars each year marketing to build their internal and external image;...

encyclopedias newspapers movie rentals theaters airlines magazines libraries broadcast television wireline phone companies record companies DEC Xerox department stores SUN H-P GM A&P Circuit City Most US hospitals In his book, “How the Mighty Fall,” Jim Collins describes the path to a...

Margaret Thatcher said, “Anyone who finds themselves on public transport after the age of 26 must consider themselves a failure.” There’s probably some sort of corollary for anyone twice that age that spends part of every day writing to imaginary people on the web. When I write I like to pick a...