A resource contributed by one of our readers, Randy P of UXAlliance about How to Select an Electronic Health Record System that Healthcare Professionals
Can Use. This is a white-paper by User Centric (UXAlliance). This is their introduction copied from the above introduction:
In recent years, Electronic Health Records (EHRs) have been promoted by
industry and government as a means of improving patient care and controlling
costs. However, actual adoption of EHRs has been lower than expected due to
general resistance related to implementation costs, security, privacy, and
systems integration. Recent studies have shown, however, that many of these
adoption barriers pale in comparison to basic usability and productivity
concerns. Simply put, healthcare professionals have found many EHRs too
difficult to use.
Why has EHR usability remained an issue even as more organizations deploy
these systems? To explore this topic, User Centric inspected dozens of publicly
available Requests for Proposal and procurement guidelines for EHRs to learn how
usability was addressed. This inspection revealed that EHR usability was
overlooked or only marginally mentioned in nearly all of the documents. Only
three documents discussed usability or user experience in any substantive way.
Thus, there was a gap between the need for improved usability in EHRs and a lack
of usability criteria in the EHR procurement cycle.
To bridge this gap, User Centric proposes an approach for specifying
usability requirements and assessing EHR systems relative to these requirements.
The User Centric white paper, "How to Select an Electronic Health Record System
the Healthcare Professionals Can Use," identifies a five-step process for
specifying and measuring the usability of EHR systems. These steps are intended
to help guide selection of an EHR that meets the criteria for high levels of
effectiveness, efficiency, and subjective satisfaction among healthcare
providers. User Centric believes that EHR systems selected in this manner are
more likely to be adopted, meet the needs of their users, and reduce the chance
of usability-related abandonment.
Click here to find the download link for this report.
The report is provided in Adobe PDF format. You can download the free Adobe PDF Reader here.
Feb 19 2009, 09:54 AM