If you don’t know it yet, the consumer “experience” is rapidly becoming the hot topic. I’ve talked about it a lot beginning with companies like Cigna that have hired and staffed a consumer experience team and Chief Experience Officer. But, as the WSJ pointed out earlier this week in their article “A Financial Incentive For [...]
Read the complete post at http://georgevanantwerp.com/2011/11/15/“code-lavender”-focusing-on-the-patient-experience/
Posted
Nov 15 2011, 08:47 PM
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Enabling Healthy Decisions
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