The Patient from hell is impressed by the honesty on show at a hospital trust's AGM, but finds digitised records permanently stuck in any other business Last week, I did something I have never done before: I attended the annual general meeting of one of the nearby hospital trusts. There were no fireworks. The trust is working towards foundation status and hitting its financial targets. It has about the best maternity unit in the south of England. Judging from my own visits over the last few years, it is definitely more patient-friendly than it was. So, I was encouraged that the chief executive...