*** Vinegar, the Patient from Hell, is confused by a late flurry of contradictory snail mails on his knee surgery I keep on banging on about how dreadful it is that the NHS is an email-free zone as far as patients are concerned. I hate to return to the subject, but I have just been subjected to a personal trial by snail mail. On the 25 Jan, I had an outpatient appointment at my friendly local hospital – soon to be knocked down – with an orthopaedic surgeon, who agreed to refer me to another local hospital for surgery on my knee. Great news. On 2 February, I received two telephone calls in quick...