Telehealth pilots show promising results but technology will not deliver benefits if care pathways are poorly designed Among the numerous challenges facing the NHS in England, caring for more than 15 million patients with chronic conditions is arguably the biggest and accounts for 70% of its budget. Telehealth can offer better long-term care at lower cost, but despite its attractions and ministerial backing, implementation remains patchy. "I think the problem is that what we have often done is apply technology to poorly thought out care pathways," says Steve Jones, NHS Direct 's director...