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Hospitals probably have more than one hundred points of contact with each patient. These points of contact (POCs) begin before the patient is admitted and continue after the patient has been discharged. The first contact may come by a visit to one of the hospital’s clinics, a 3 A.M. call to a primary...
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EHR: How difficult without the correct strategy
by
Healthcare IT Strategy
on
Tue, Apr 16 2013
Filed under:
Filed under: Rants & Musings, CEM, patients, CRM, PEM, Patient Equity Management, Hospital, Patient Experience Management, Family Experience Management, patient satisfaction, Patient Portal
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It is easy to remove oneself from what is important as we trade metaphorical tomatoes about what is wrong with EHR, what may happen to the healthcare reform, and why the nationwide health information network is DOA. Debating healthcare IT on the Internet is an esoteric and antiseptic conversation, one...
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There was a meeting last week of the scions of the Philadelphia business community. The business leaders began to arrive at the suburban enclave at the appointed hour. The industries they represented included medical devices, automotive, retail, pharmaceutical, chemicals, and management consulting. No...
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The worst part about being wrong in public is having an audience. Yesterday marked the eight-and-a-half year point since my heart attack. I celebrated with a six mile run. Instead of hiding my car keys under the bumper like I always do, I stuck them in the pouch of my MP3 case. I was back [...] Read...
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This post is the first in a series that may make you rethink everything you think you know about Patient Experience Management. Last week I checked in to a hotel for three days; seventy-two hours. I was at the hotel for an event that required ninety minutes; one-and-half hours. A few weeks prior to my...
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Did the large provider healthcare model go from making all the ducks better to only making some of the ducks better? Please let me know if the concept depicted below makes sense. Thanks Read More...
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The headline for a recently published McKinsey survey stated “Ninety percent of hospital CEOs ranked Patient Experience Management (PEM) as their first or second priority over the next three years. Buried deep within the article was a throw away statement that little will be done regarding PEM because...
Posted to
EHR: How difficult without the correct strategy
by
Healthcare IT: How good is your strategy?
on
Wed, May 4 2011
Filed under:
Filed under: Rants & Musings, CEM, patient relationship management, patients, CRM, PEM, Patient Equity Management, Hospital, Patient Experience Management, Who's Running the Show?
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For those wondering if the fact that I have not written recently is a result of me having mellowed or having found the world more to my liking, not true. I have been busy earning minus points as I tried to get it sorted in those wide open spaces of my mind. It is difficult [...] Read More...
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The incidents were reported between October 1st and November 15th. All were female patients between the ages of 20 and 32. Computerized records were audited that lead to identifying the resident. See electronic records are good for unfortunate occurrences such as this in nailing down...
Posted to
The Medical Quack .... by Barbara Duck
by
The Medical Quack
on
Fri, Feb 18 2011
Filed under:
Filed under: Medically Related, Other Items of Interest, Hospital, New Jersey, Patients, crime, warrant, internal medicine, Christiana Care Heatlh System, Resident, sexual assault
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You have to love this one…Dr. Smith wants to get set up and doesn’t understand..like most of the rest of us. My hospital and I try to save money for the insurance companies, if any is left I will give you some… The lawyers are in charge… the doctor wants to make sure he can address the risks of...
Posted to
The Medical Quack .... by Barbara Duck
by
The Medical Quack
on
Fri, Jan 28 2011
Filed under:
Filed under: Need a Laugh, My Commentaries, Hospital, medicare, Budgets, Doctors, Patients, healthcare reform, accountable care organization, ACO
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No real technology needed to break in this time when employees hand out their email addresses and log on information. If the hacker said he was within the hospital system working in IT, then he would have known this information or would have worked with someone in the department who had access...
Posted to
The Medical Quack .... by Barbara Duck
by
The Medical Quack
on
Sun, Jan 16 2011
Filed under:
Filed under: Medically Related, Other Items of Interest, Hospital, healthcare, Email, HIPAA, Heatlh IT, Doctors, Security Breach, Patients, St. Vincent, Indianapolis
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Well I guess California is not the only state to enjoy this wonderful area of question here and its worth a look by all means as contracts and custom and standard rates do vary. Sometimes the policy is not always clear on what is covered and what is not, plus additional items could be added in...
Posted to
The Medical Quack .... by Barbara Duck
by
The Medical Quack
on
Tue, Jan 11 2011
Filed under:
Filed under: Medically Related, Insurance, Hospital, health insurance, Lawsuit, Medical Claims, Balance Billing, Patients, healthcare reform, Ingenx
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Just a few days ago I reported on a hospital in Israel being the first to port Windows medical applications over to the Ipad. Right after the IPad came out many used Log Me in to remote connect with either a desktop or server and I’m not sure on how Happy is connected but he has great IT department that...
Posted to
The Medical Quack .... by Barbara Duck
by
The Medical Quack
on
Mon, Jan 10 2011
Filed under:
Filed under: Medically Related, Technology, Hospital, microsoft, Health IT, Hospitalist, Doctors, Patients, communication, IPad, Tablets, software hospital, mobilit
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Everything needs to talk and anymore you see fewer lines between brands, let’s just make it work is the plan. Microsoft is the # 2 in line for producing software for Apple, behind Apple themselves. According to the video a middle ware product is in use here to make the communication and information...
Posted to
The Medical Quack .... by Barbara Duck
by
The Medical Quack
on
Fri, Jan 7 2011
Filed under:
Filed under: Medically Related, Technology, Microsoft/Windows News, Hospital, microsoft, Mobility, Doctors, Patients, communication, IPad, Tablets, software hospital
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The size of the award may be reduced as the article sates and one of their facilities in northern California was found negligent and short handed on staff with not meeting the guidelines and rules as set in California. The company operates 22 nursing facilities in the state. The award in court...
Posted to
The Medical Quack .... by Barbara Duck
by
The Medical Quack
on
Sat, Aug 28 2010
Filed under:
Filed under: Medically Related, Technology, Insurance, Other Items of Interest, Hospital, healthcare, Lawsuit, Health IT, Nursing Homes, Safety, Sensors, Smart Bed, Patients, Skilled Healthcare