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Think about the answer to this question, how many nights have you spent in a hotel in the last decade? For most of us the answer is more than one hundred. How many nights have you spent in a hospital in the last decade? For most of us the answer is probably between none and [...] Read More...
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Hospitals probably have more than one hundred points of contact with each patient. These points of contact (POCs) begin before the patient is admitted and continue after the patient has been discharged. The first contact may come by a visit to one of the hospital’s clinics, a 3 A.M. call to a primary...
Posted to
EHR: How difficult without the correct strategy
by
Healthcare IT Strategy
on
Tue, Apr 16 2013
Filed under:
Filed under: Rants & Musings, CEM, patients, CRM, PEM, Patient Equity Management, Hospital, Patient Experience Management, Family Experience Management, patient satisfaction, Patient Portal
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What is your organization’s mission, your vision, your goal? Can you articulate it? If yes, write it below in the space provided. Okay. Why do you have a mission statement? Is it of any more value than the parsley on your Denny’s Grand Slam breakfast plate, or is it actionable? What does it tell you...
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Being a blogger is not too dissimilar to being a failure’s biographer. Unless you simply repeat the ideas of your contemporaries, good blogging requires a certain avidity to oppugn those who revel in the notion that theirs was the only good idea. To me, their Sang-froid calmness has all the appeal of...
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The characters on the train into Philadelphia, while never dull, were more interesting than usual this morning. The woman across the aisle from me wore her hair in a style that could be described best as resembling a termite mound. The ride felt so much like bumper cars that I was tempted to ask the...
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One image of HIMSS that will not escape my mind is the movie Capricorn One—one of OJ’s non-slasher films. For those who have not seen it, the movie centers on the first manned trip to Mars. A NASA Mars mission won’t work, and its funding is endangered, so feds decide to fake it just this once. [...]...
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My newest post in healthsystemcio.com. Feedback appreciated. The title of the book on the lap of the person sitting next to me was “Cost Justifying Usability”. My cynicism jumped immediately to Def-Con 4. Cost Justifying Usability. Did the author get his inspiration for the title at the Shopping-For...
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I am working on a novel, my second. It involves a serial killer. There is something richly cathartic about killing someone with bits and bytes. If you are in a bad mood, it can be calming. If the killing does not provide the calming effect I had hoped to achieve, rekilling him in a more [...] Read More...
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I’ve never been mistaken as one who is subtle. Gray is not in my patois. I am guilty of seeing things as right and left and right and wrong. Sometimes I stand alone, sometimes with others, but rarely am I undecided, indecisive, or caught straddling the fence. When I think about the expression, ‘lead...
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Many organizations have a Program Management Office and a Program Steering Committee to oversee all aspects of the EHR. Typically these include broad objectives like defining the functional and technical requirements, process redesign, change management, software selection, training, and implementation...
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This is my newest contribution to HealthsystemCIO.com. What could we have done differently, is the question I hear from many of the healthcare executives with whom I speak about the productivity loss resulting from their EHR. My answer, nothing. I am willing to bet that in most cases your EHR was implemented...
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Among other things, EHR requires adult supervision–kind of like parenting. My morning was moving along swimmingly. The kids were almost out the door and I thought I’d get a batch of bread underway before heading out for my run. I was at the step where you gradually add three cups of flour—I was in a...
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My favorite thing about healthcare is having witnessed it up close and personal both as a cancer patient in the 80’s and as the survivor of a heart attack seven years ago. I was fortunate enough to have testicular cancer before Lance Armstrong made it seem kind of stylish. Caught early, it’s one of the...
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It is easy to remove oneself from what is important as we trade metaphorical tomatoes about what is wrong with EHR, what may happen to the healthcare reform, and why the nationwide health information network is DOA. Debating healthcare IT on the Internet is an esoteric and antiseptic conversation, one...
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Success and failure are often separated by the slimmest of margins. Sometimes you have to be prepared to think on your feet to out think unfavorable circumstances. Sometimes success hinges on how you present your idea. It is possible to force the circumstances via rapid evolution to pass from problem...