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My EMR is: Synapse It is what we know already that often prevents us from learning. Pioneers are the ones with the arrows in their backs.
We'll it's 2012 and from my experience thus far during this past month, things seem to be the same as what's reflected in the posts from back in 2003/2004.
We're an EHR VAR and a practice has asked us to convert their data. This was our first conversion from this vendor so we started to investigate, and the practice has no data on their server, it's $5k for a data viewer, $10k for data extraction and the vendor can't answer the question of who owns the data.
In addition, the contract the practice has with the vendor is not for a hosted configuration, so the data should be on their server, but it's not.
If anyone in this thread has ideas or would like to talk with me offline, please let me know. We're trying to help the practice out of a bad situation.
I have been an employee at CompuGroup Medical (Alteer) for the past two months and I really hate it, and I’m currently looking for a new job. I can tell you without a doubt that Alteer won’t be around for much longer. I am really amazed that we still exist now. Our datacenter servers are extremely old, failing, always going down, and loosing data, and I always have to deal with them. The Alteer software is extremely old. We even finally released version 8.0 and it is basically the same as 7.1, just some added features. Not only do we not have software that will run on modern hardware, but this software isn’t even compatible with normal computers of today. Sorry, I can rant about this all day, but if I knew what I was getting in to, I would have never taken this job. If I were you, I would start weaning yourself off of Alteer and move to a different, modern, reliable system, as Alteer’s days are numbered. I come to work and I feel like I have traveled back in time to the 1990’s. But when I go to my personal physician’s office, I feel like I’m in the future. My doctor uses DrChrono which uses modern hardware like the iPad with beautiful, intuitive software. My doctor loves it so much, he is always showing me great things on it. It is a great experience for both the practice and the patient. I highly recommend a solution like this, anything but Alteer which everyone hates, being anchored to a huge old desktop computer opposed to using a beautiful tablet. Everyone is incompetent here. They won’t upgrade the datacenter servers, they won’t upgrade Alteer to a level from ten years ago, we can’t get the government incentives program going, and no one knows what they are doing. They all just try to get through today on a day to day basis. God I hate it here. Worst company I have ever seen. But it makes sense that CompuGroup Medical doesn’t do any upgrades. Why sink money into a failing company. They are a sinking ship and as soon as they start losing money, they are going to go out of business and screw all of their customers yet again. Just wait, watch and see. It will happen sooner than you think.