Active Forum Topics | Getting Started | Interviews | EMR Forum | Medical | Billings | Press & News | Voice Recognition | The Water Cooler
when the Doctor signs a glasses Rx and the process options are ste, the document is still showing they are not signed.
The Systemic Meds page innacurately updates
Load Last on social history loads occupation under diet
just a few things for now.....we have a 4 page list
I have initiated a new blog on the AAO website, EMR/EHR
You have to be logged in as an AAO member to use the blog
Benjamin I. Rubin, Eye MD,
Rabbi Physician, Surgeon
Better Vision Consultation & Clinical Trial Center, Eye Care Associates
7801 Renoir Court Potomac, MD 20854
1838 Greene Tree Road, Pikesville Maryland
Have been using and EMR since 1991 (Caretraker on the Mac, Nextgen, Medinotes, Eyecoderight)
Can anyone tell me please what would be good company to work with their EMR, Antek; Visionary Healthware or Abraxas???
Thanks in advance,
I have not seen a lot of recent activity on this post, but would like any furher input from any EYEMD users out there. How has it worked? Is the PM integrating well with the EMR? What about customer support and ERX? We are seriously thinking of EYEMD EMR and would liek independent practitioners that are currently using the product to respond.
EyesSw, we have not heard from you in a while. Can you bring us up to date regarding what ophthalmology EHR your group chose and how it is working out.
Also, in general there is a lot of renewed interest in ophthalmology EHRs recently because of the HITECH incentive. It seems to me, however, that many of the established ophthalmology EHRs haven't improved much in the past few years and still have major usability problems. Has anyone had a good or bad experience? Any new programs worth looking at?
Rick Weinhaus, M.D.
I realize this thread has been quiet for a while...but wondering if original poster's friend who got io practiceware had any feedback on it. My practice is about to get EyeMD, but I came across the io practiceware website and was intrigued. Any feedback on any of the ophtho emr's would be nice to hear!
I'm curious to know which EMR you went with? I work with a few different EMR's for ophthalmologist and am always looking for feed back. Especially IOPracticeware and Compulink. Any would be appreciated.
Just signed on to post my experiences with IOpracticeware for the past few years. If I had to summarize what my experiences were with this company, I can honestly tell you to stay far, far, away. The program is out of date with way too many bugs and issues that they don't even understand. It is a program that relies on a lot of other programs and freeware that they did not write. Because of this, there's too many problems that they don't know how to solve since they didn't write the different little components of the freeware. (Not only that, they freely distribute these programs without license, including microsoft office (word, excel, etc) What attracted me initially to this program was the nice interface with all the touch screens and easy to understand menus. But the button pushing really gets out of hand to do simple things since you have to literally push thru almost 20 button clicks to get a prescription to print. The same goes for literally any task that you can think of. I think it's a function of the program's default window size of 800x600 without any ability to resize the screen. But then to get them to customize the user interface is impossible since they contract out their software writing to one single person.
In addition, their customer service has been getting worse and worse. When you call up, they have so many new employees that does not know how to use the system. Even when you talk to the CEO, Greg Leopold, he says a feature can be done, when he doesn't use the program and the feature he mentions doesn't even exist. Also, this guy Barry, their customer service rep manager, is the worst! He will not answer your questions directly and will just tell you to take a ticket number and someone will work on it. But sometime, you have a patient sitting there and there's work that you have to get done but you "have to wait until that ticket is resolved'. Which, most of the time, does not get resolved. I don't even get on the phone with them anymore since it's so frustrating.
Finally, the worse situation, is that they have no data integrity. We have had lost data and patient charts, lost financial information, and lost money as a result of their software. Bottom line, avoid my mistakes and stay far far away from their software!!
Dear Ace_Pilot and others reading this blog,
I am the CEO of IO Practiceware and I'd like to respond to Ace_Pilot's post. While our software is far from perfect, many of the charges posted are not simply true and others are distortions of semi-truths.
With over 750
physicians and thousands of daily users, IO Practiceware is the number one EMR for small and medium ophthalmology practices. Ace_Pilot's feelings about IO Practiceware are not clearly not typical of our customer’s opinions. If they were, we could not have achieved the success we currently enjoy. Like any other enterprise, we have a few customers that think we walk on
water … a few that think we’re the devil incarnate … and an overwhelming
majority of who believe that while we could do better, we are basically
concerned, competent, and do our job reasonably well.
I would also like to point out that Ace apparently still
uses the IO EMR – which is a kind of proof that the software actually works
reasonably well. As you probably know, there are many practices around
the country who have bought EMRs that they have been unable to implement.
IO has now replaced several EMRs previously purchased by current IO
customers. Conversely, IO has never had an implementation failure.
The fact that Ace continues to use the IO software means that the
problems he’s complaining about are clearly not as serious as he indicates.
Having said that, I am deeply unhappy that any of our
current customers feels so badly about IO that they would write this post. We try very hard to do the right thing and to go the extra
mile for each of our customers. I hope we can eventually please Ace as well.
As to the specific points raised …
IO does not illegally distribute other company’s software.
In order to run, all applications require other programs to be installed.
This is true of all EMRs. IO pays royalties for certain products and utilizes free programs like java and Adobe Reader.
This charge is simply incorrect.
IO does not rely on “a lot of other programs” in the sense
stated by the writer. IO (and all other EMRs – except Mac Practice) rely
on Microsoft Windows programs such as Windows 7, Microsoft SQL, Office type
programs (from Microsoft and others), and other standard programs from
established companies like Microsoft, Oracle (Java), and Adobe. (Of
course, Mac Practice relies on a bunch of Apple programs.)
IO’s software is getting older by the moment … as am I.
However, (unlike me), IO is constantly renewing its software and is currently
in the early stages of a $4,000,000 rewrite of every line of code.
If Ace knows of a program that doesn’t age, he’s living in a time
warp. I’m not sure exactly what difficulties Ace is having regarding the
800 x 600 screen size, but the new screens being
released later this year resize to accommodate any supported resolution.
In a few years, all IO screens will resize.
We agree that the IO software has bugs – as do all other
software programs. We spend a lot of time chasing them down and fixing
them – as do all decent software companies.
If Ace needs to press 20 buttons to print a prescription,
he needs to call Customer Service to learn the correct way to print prescriptions,
because our knowledgeable customers only press one button to print them.
When Ace states that IO’s Customer Service is poor, he is
wrong, but we agree that IO’s Customer Service can certainly use improvement. We are
spending a great deal of time and money improving it. We have hired a new Customer
Service Manager and several new employees. We are training our people
better and expect our customers will improvements in performance. Having said that, we
currently close 94% of our Customer Service tickets on the first call. Many Customer Service
departments would envy that record. On the whole we know we can do better
– and we will improve.
Importantly, we do not lose data – because we are not in charge of storing
data. Data has been lost in several instances as a result of network problems. This is why proper back-up is so important. I'm not sure exactly what Ace is referring to, but I invite him to call me and sort this out. We are very concerned about data integrity.
Ace, please call me directly and discuss your concerns. My office phone number is 212-844-0105, ext. 201. I'm certain we can improve your experience. Having said that, EMR is a work in progress and for the next 5 years, there will always be work that needs to be done to make things as good as we know they can be.
If any one reading this blog post would like to know more about IO Practiceware, please feel free to contact me or our sales department at 212-844-0105, option 2. One look should convince you why IO Practiceware is the best EMR for ophthalmology practices.
CEO, IO Practiceware, Inc.
212-844-0105 ext. 201