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Hello Everyone,
Has anyone Used Kareo - ASP Based PM & Billing SW? Their monthly pricing is very reasonable. However I do have a concern about their customer service? How good is their customer support?
I their any PM & Billing SW ASP or Client Server based that is as affordable as Kareo in the market?
Please let me know if you know of any Client Server or ASP based PM& Billing software that are very afforadable.
Thanks
Tim
WE ARE A BILLING SERVICE LOCATED IN NORTH CAROLINA SINCE 1997 AND WE HAVE OVER 30 CLIENTS ON KAREO. WE HAVE UTILIZED SEVERAL DIFFERENT SOURCES PRIOR TO KAREO AND THERE IS NO DOUBT BY UTILIZING KAREO WE HAVE "DELIVERED" OPTIMUM RESULTS FOR OUR CLIENTS. WE HAVE CLIENTS THAT HAVE A PAYMENT VELOCITY OF ONLY 17 DAYS. WHEN USER FRIENDLY KAREO IS IMPLEMENTED WITH THE PROPER PROCEDURES AT THE CLIENT LEVEL, AND PROPER TRAINING IS COMPLETED, THERE IS NOT A BETTER SOURCE FOR BILLING ON THE MARKET AT THIS TIME.
YOU CAN ALWAYS TELL A BILLER-- ALL CAPS.
We are a small practice- in business for 30 years. We have outsourced our billing and done it in-house by secretarial staff. As the owner, practitioner, and biller for the group, I can say with some confidence that Kareo is extremely cost effective (reduced our costs by about 60-70%) and is so simple to use the practitioners can use it.
We have been Kareo clients since 2007 and have had many, many occasions to contact customer service, and I have never had a problem getting my questions answered within 48 hours for routine matters, and urgent matters more quickly. They are very friendly.
There are a variety of training videos and downloads that answer most questions, take notes or you may be watching them more than once. :) Customer support is available through e-mail and phone, depending on your plan, they are very good.
I researched many programs and talked several colleagues when I made the decision to go with Kareo- highly recommend.
Lisa