What is the scoop on the Misys EMRs ?

The overall trend for this EMR seems horrid. Is there anything good about Misys ?
Update: I changed the title to reflect the fact that Misys EMRs are a collection of EMRs, not one single product. Probably all should be avoided.

Yes, they have a top-notch marketing dept.

Dr. Murdoch,

I have been courted by Misys recently and have been offered a package for around $60,000 that I do not intend to take. I agree with you that their marketing department is top-notch. The salesman came with a bow-tie and was quite pleasant. However, he could not answer specific questions. He has enchanted my office manager who has arranged a demo for herself.

The I.M group next door has it. They do not like it, but...
Their words: "We may not have the best EMR in the world, or the best PM software in the world, or the best computers in the world, but we only have ONE world (and that was the idea)".

Misys was the only company, at the time of their search (3 years ago), that would do everything for them.

Chris

quote:

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Originally posted by zeepascal

Dr. Murdoch,
Your post is typical of one that, had it been made by an ingenue to this site, would have been criticized ad nauseam.

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It is horrid. I'll drum up some of the bad posts I have read. I am mostly noticing the trend in the reviews I read about this EMR. Lots of red flags.

It may be one company, but it's not one product.
All the products tha Misys offers come from acquisitions from smaller companies.

I provided IT support for the original HMS+ at a hospice (Renamed VISION), which was owned by a little company in New Jersey and then purchased by HCIS, who then was bought by MEDIC, who was bought by MISYS.

I agree, excellent marketing ala IBM, but not my choice for an elegant solution.

Originally posted by NITS

While my comments will lack the depth of any true reasons, I have worked with 3 groups that are using the Misys Tiger system, and none of them are happy with the system.

And as previous posters noted, it is a Windows GUI on a legacy IBM unix platform. And its a poor GUI at that.

Nick

Originally posted by m302_9

In a word DON'T.

No it is not a true windows based system, it uses it uses M/S Windows as a GUI to AIX [IBM UNIX]. This is why we have an IBM R/S6000 running next to a Dell server. R/S6000's are Power PC based systems [same processor as Apple] and DO NOT support M/S Windows. We have been using this for half a year now and no one in the practise is happy with it. If you are a specialist the templates might be workable butnot in a family practice setting. Good luck with your own templates time consuming is an understatement. Most Windows functions are not available, for that matter neither are the UNIX ones. almost nothing in the software is intuitive. If you have more than one provider, you can forget user prefrences and customization. At least if it exist I've not been able to get anyone at Misys to show me how you can use it. Hell,I couldn't get their trainer (at $150/hr) to tell me what the shortcut keys existed. Her response was "I prefer a mouse". Mind you they sold us laptops with trackpoints. After you pay $$$ for it you find wonderfull limitations like, If you use more than one template in a patient's chart, the system can't pull anything over into a different template at a future visit. Say you do a Well Woman visit in a template built for this and build a complete history on the patient, when you she her for a normal office visit two months later you have to completely rebuild the history in the Clinic Visit template. This is just one of many limitations of this software. I'd go on but I have to many chart notes left to complete.

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This user obviously knows Misys, since this is the first post by this user, it is hard to fully trust all the content provided. Time will tell. DRM

Other good posts here ..

docnotes.com on Misys EMR : (he uses it)


It's well known that the Misys EMR is weak. In our office, we've been using it for two years, and while I would agree that there have been incremental improvements, it remains a very difficult system to use on a daily basis. While the family physicians and pediatricians seem to agree that this is the case, our internist colleagues disagree. They feel that this product is just fine.

Family physicians and pediatricians seem to prefer Practice Partner. Internists seem to prefer Misys.

But a less expensive option is not always better -- especially if it's not usable.

Final decision comes from our elected board of nine physicians: three FP, three peds and three IM.

They did the same thing to my office manager and front office manager. They went to them first and got a demo arranged. They had our office manager convinced they where the greatest thing since sliced bread. At the end to the demo I had them do a colon cancer screening case. Took her 25 minutes to enter all the data. I then did the same case on Praxis in 45 seconds. I then fowarded a bunch of the negative post from here to my office manager. Since the demo and reading the notes she doesn't even mention Mysis EMR any more. Now we are having major problems with our Mysis PM and Mysis has been unable to find the problem. The A/R is way off and they can't tell us why. I have no faith in Mysis for either PM or EMR.

We have Misys Tiger and Misys EMR installed in two practices. Misys does have a true Windows based version now of Tiger and EMR (we are running them). These systems can work off of the same box, thus giving us one server to run all of our office systems.

Hello caud, first time poster with a glowing Misys review, amongst a list of fairly negative reviews,
Care to give us ANY examples ? Substatiate any claims ? Care to tell us where you are at ?

I work for Doctors' Administrative Solutions, and we manage physician practices in the Tampa Bay (Florida) area. When we were looking for a PM/EMR vendor we did a very extensive process. We started by reviewing the marketplace to identfy vendors. We decided to narrow the field by eliminating vendors that didn't provide both EMR and PM (to eliminate interface issues and finger pointing between vendors over compatibility). We then sent out an RFP to about 20 vendors asking for extensive details on the products, service, support, and the company history and stability. Price was not one of the questions. Only after product demos and site visits was price discussed, to ensure that we were selecting on quality instead of price. I can't give details on the other vendors that we found problems with, as we had to sign confidentiality agreements with many to get their responses to our extensive RFP.
In general terms, we had some vendors that gave us site visits where when asked to demo certain features, the client said they didn't work - to the point that we couldn't even see the feature, even with the sales rep there. We also had clients report systems were hardly ever down. When asked what "hardly ever" means, we were told "Oh, only about once every couple of weeks." Misys customers told us there had either no unscheduled downtime, and one customer reported down once in the last year, but it was when a squirrel touched a transformer and power was out to the whole building (obviously not a Misys problem).

A friend of mine signed with Misys and apparently they can't even deliver on installations.
He signed in November 04 and they havent even installed it. 8 months later they get the training manuals that they ordered 7 months previous.