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NEW Geriatrics Practice including Nursing Homes

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nursinghome Posted: 09-02-2005 12:01 PM
We are one MD and three NP's and will have an office practice with MD only and NP's are all at various Nursing Homes. We would like to get EMR, PM, Billing all in one product or with several products that are known to link well together. We have an all Medicare/Medicaid practice and need a low cost product but no one is a techie so we need support too.

Our patients have multiple problems and multiple meds and decision making is often complex.

I have been reviewing many of the posts here and haven't found anyone in my similar situation. Please post any suggestions/advice and/or specific products.

I am so far interested in Amazing Charts and maybe Medisoft or Lytec for PM/Billing. ANY EXPERIENCE WITH THESE - PLEASE SHARE YOUR FEEDBACK.
Geriatric Physician Amazing Charts User since 2/2006. Former (Recovered) MISYS User.
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Low cost complex decision support EMR
able to link with PMS/billing.
Separate practice locations for EMR use.


Lets get some more information.

1. Do the various nursing homes have an internet connection?
That will determine if they can access the EMR on your office
Server or using an ASP model EMR.

2. Amazing Charts. I like them too. Nice,simple, and good price
to functionality. Complex decision support available through
their webpage link. Do you know if they link with Medisoft or Lytec?
http://www.emrupdate.com/forum/topic.asp?TOPIC_ID=3280
EMR's could learn some lessons from AC's simplicity.
Which other EMR lets you backup your daily data for $250/year?
They are also becoming more agressive with features.

3. A product just above Amazing Charts in price,
and has much more functionality is Soapware. Their pending
version 5 (beta due out around January)is phenominal. They
do link with Lytec and Medisoft. Soapware can also be hosted via
ASP so you wouldn't have to house your own server for the satelite
nursing homes.
http://www.emrupdate.com/forum/topic.asp?TOPIC_ID=3758

4. Watch closely for Al Borges FREE EMR.
Due out with significant functionality using a combination
of Microsoft Office and OneNote. Future integration with
PMS possible. http://www.emrupdate.com/forum/topic.asp?TOPIC_ID=3430

5. The Cheapest EMR is ($295 one time charge)
http://www.abletfactory.com/EMRToolkit/index.htm

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All the nursing homes have agreed to provide cable modem for high speed internet.

I am thinking of hardwiring the office with desktops for two reasons.
1. I have heard that a hardwired network functions faster than a wireless network
2. Desktops can be locally repaired on site whereas laptops and tablets have to be returned to the manufacturer. Individual providers can have their own laptop to take home for on call but the bulk of daily work can be done on a desktop. SOme have told me that Dell laptops are lasting only a year if they are being used for the whole day every day.

I know FP doctor has picket abletfactory - can their program run on a desktop?

NH

Nursing Home
Geriatric Physician Amazing Charts User since 2/2006. Former (Recovered) MISYS User.
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nursnghome,

The OneNote EMR and OneNote Nurses Toolkit will run on desktops/laptops, however, when considered as part of our Toolkit strategy and other current products we really are focused on using specific Tablet functionality. In other words, our solutions are best suited for the solo doc, that wants to use their own forms/templates for encounter documentation with a Tablet PC.

Support is provided for "data interface" with some PMS/Billing solutions. Please feel free to email me if you need additional information.

Hope this helps,

Fritz
Fritz Switzer Microsoft MVP Tablet PC OneNote EMR Toolkit OneNote eScript Toolkit www.abletfactory.com
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Some cursory thoughts...

You will probably be better off long-term with a "fat-client" arrangement, server computer(s) and desktop/laptop/tablet client(s) hosted within your physical office.

I concur about the hardwiring thoughts you mention, though you could save hardware $$, by not putting clients in the exam rooms, and using a wireless tablet (or, as I prefer, laptop as they are cheaper, have keyboard, and overall seem more reliable -- more like the desktop computer with which most of us are familiar) for room-to-room management. I use a CompuCaddy wheeled stand with this. (compucaddy.com)

Remote access, important with your setup, can be accomplished via Windows Terminal Server, which is built-in to Windows 2000 Server or 2003 Server. WTS is a program that permits you to remotely access your office. It is easy to use and great, because YOU ALREADY HAVE IT BUILT-IN. Basically you can "turn-on" WTS on your server computer, though a separate internet-connected and LAN-connected computer is ideal (and may be necessary depending on your software), via a toggle in the Add/Remove Windows Components section of the Add/Remove Programs of the Control Panel of Server 2000/2003. Microsoft lets you run it for free for 90 days, but you have to buy client access licenses thereafter. I recently ordered three licenses, which are setup as per user, not per session, if I understand correctly. (UNIT PRICE EXT. PRICE 79.52; MS MBL W2003 TERM CAL PER USER 238.56, per CDW)

On the client end, if the nursing home is using XP, go to Start-Programs-Accessories-Communications-Remote Desktop Connection. Punch in the static-IP address (you will need this to effectively and easily negotiate access to your WTS computer; often sold as a package by your ISP), and, "Voila," you are "in" your office. Typing with basic broadband is virtually as fast as if you were in the office. There can be some printing issues in these "thin client" type connections, which I circumvent by printing to my fax server (another MUST for your office) to the particular home. If you only have W2000 on the nursing home desktop, you can download Remote Desktop Connection from Microsoft (go to their downloads page) for free and then you're in business!

Another strategy is to use MS Small Business Server, a GREAT value for any small office IMHO. This has 2 administrative accounts built in, for remote access, without the formality of WTS (although I believe at one level they are the same entity).

One has to have a client application of your medical software on the box that has either WTS or SBS 2003, and there are other limitations. Still and all, this can be a great, reliable way to access your office remotely. Alot more to say, but too little time and space to address here.

One parting shot, I would STRONGLY consider, given the complexity of the patients with which you will be dealing and their spread-out nature, that you consider a deeper investment for your software. This harkens back to many a thread where cost vs value is argued. Just think long-term, and don't presume. You are talking about medical data here, YOUR medical data, and you need to know that the support and commitment of your company to address your many individual needs will be adequate. Take your time and think INVESTMENT, not EXPENSE.

All the best to you regardless,Wink [;)]
Joseph
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NursingHome,

Considering the geographic distribution of your patients, you should look at Medtuity. It is a paperless solution and we have extensive experience in synch'ing from multiple facilities to a single central facility. Additionally, our "per-encounter" charge is your only charge. I have a strong feeling that multiple providers with multiple facilities will lead to a significant ramping of your costs with other vendors (and I hope they respond).

Thanks,

Matt Chase
www.medutity.com
Matt Chase www.medtuity.com "Practice medicine, not paperwork" ™
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I do a fair amount of nursing home work and use an internet connection with remote desktop to my server...no problem.

I think your real issues are ones that everyone faces which is what is the right software. My $.02 is to determine what excatly you want to accomplish now and in the future and find the software who offers the features that allow you to do that.

If it's SOAPware or AC, great. I agree with JCP in trying to think investment at least as much as expense. A vendor with good alerts can result in recouping your investment rather quickly.

Lowell

Lowell Kleinman, MD www.drkleinman.com www.old-fashionedhousecalls.com

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Dr. Quit, what EMR are you using? DOes it do the PM/Billing too?
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Nursinghome,

Given that each nursing home will be providing
internet connection, and the information given
by Joseph, nearly any EMR you choose can be
hosted on your main office computer with the NP's
accessing the EMR via Remote Access.

Network: Hardwire vs Wireless
Pros and Cons of each. You will find most offices
now days are going for wireless. Atleast you have
the option to move your computers wherever you want.
Data input/retrieval in an EMR is just fine in a
wireless enviroment. Yes, "hardwire" is needed for
streaming video data which EMR's are not. You can find
the current discussion here on
Wireless Hardware. (I'm new at this too! )
http://www.emrupdate.com/forum/topic.asp?TOPIC_ID=3883

I would strongly recommend wireless networking in the
nursing homes too. And put a laptop on wheels. A good laptop
lasts much longer than a year ! I'm typing on a beater laptop
I bought 3 years ago I've used intensely day in and day out,
including occassional drops. I'm sure you've been reading
the "best tablet PC" thread. For me, I like to face the patient
when documenting.
Here is what I'm looking to get for each
exam room to rest the tablet/notebood on while taking notes.
Also doubles as a mayo stand for small procedures. It would
easily allow me to sit and use it as a desk, facing the patient
at eye level. $69
I would put a nice nonslip desk protector on it.
http://www.dhmedical.com/ovtatidrme.html

(Other ideas here but don't give the Mayo Stand option
and not as easy to put your legs under the table top due to wheel bases.)
http://www.stacksandstacks.com/html/product411_0.htm


Enjoy choosing an EMR ! I really do like what I see coming
out of Soapware pending v5. I don't have any patients and am
starting in a month, so I'll be using Abletfactory as a stepping
stone. (BTW,Lowell uses Eclincialworks.com I like their total
integration with PMS, but find many newbiews have hidden complaints about not being intuitive as others requiring additional training.
Users are really liking their expensive ASP version $600/1st provider /month then discounted for other providers. Figure on $3,000 or so for training fees).
A lesser expensive ASP model is Aquifer costing
$180/month/provider at Solventus.com $2,160/year per user.


edit:
Amazing Charts demo
http://www.amazingcharts.com/moviedemos/OverviewLR.htm

I just did the demo again. And downloaded the software from
their website. This is an amazing piece of software for the
money. Yes, they are missing some things that are discussed
here on their thread, they are aware of those things and
making headway. You can use it for 3 months before deciding
to pay.

$999 for first provider
$200 for each additional provider
$250 yearly service and upgrades inclusive of all providers
$250 /year for daily backup of data inclusive of all providers



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I have been carefully reading JCP's posting. As a non-techie and new to this, I am still learning the lingo.

The nursing homes will have Windows XP. The computers we will use at the NH will be desktops or laptops that we provide and they will provide the internet connection. They have high speed through cable modem. If I understand, I need the have the office have a static IP address so the NP's can get into the office computer/ EMR via Windows. Does this mean I do not need to subscribe to Go to My PC or buy PC Anywhere? Also, the best choice is to have a server and use Windows Terminal Server(WTS) or MS Small Business Server (SBS 2003) to have remote access.

I was also thinking of using an e-fax like service. I was looking at U-fax. Incoming faxes could then be attached to records. I suppose this could be done with Amazing Charts.

FP doctor - are you buying an EKG machine and are there any that can directly fo into the EMR? What would be a good price for an interpretive EKG machine that might be compatible with EMR?

Re: Stand for computers: Both the options mentioned look like possibilities. I also saw in a magazine where a physician had a desktop in her exam rooms but the keyboard not only extended but swiveled out. Does anyone know about such a product and where to find it?

I need to reconsider the wireless.
I also need to consider a mobile laptop with a good rolling stand that can move from room to room. This WOULD save money vs desktops in 3 exam rooms. Although desktops are getting very cheap and if they are accessing a server, my understanding is that you can use a fairly basic desktop.

This site is great! I am learning alot. Thanks everyone who has responded to my post.



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Your understanding of the static IP address is correct. I have not used GoToMyPC or the other you mentioned so I am not sure about the remote access approach that they use. A static IP is a FIXED address for your office on the internet, which I think is invaluable. I would unhesitatingly recommend it. If you use W2003Server AND you can load a client software suite on your SERVER box (the one running Server 2003), then you need no other software. Just turn on the Terminal Services, as I described (making sure you have a hole to get through your firewall, whatever that is), and any of the computers at the nursing homes that you described can access your office in virtual real-time. No added software or plug-ins needed. You will be drilling into your server, so you need to be security conscious, but it can/does work.

My approach to remote access works for me. There are others who will give you other perspectives that are reasonable, even cheaper. In the long run, this is great reliable means of remote access.

I am uncertain about the fax option about which you are interested. A simple modem card (usually get one on your server and/or clients, when ordering) combined with some basic software, like Al described will permit you to have all faxes saved on your server, with a default option to print. How you "tie" them to your EMR is altogether another issue, and you should contact your vendor in that regard. Many vendors recommend their own "integrated" fax solutions, and you may want to consider that, as the headache savings are more manageable. Some vendors even have special faxmodem cards that they want you to use (e.g. Brooktrout -- EXCELLENT), though that is more comples and expensive.
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Nursinghome,

The most popular EKG machine for EMR users is
the IQmark Digital ECG by Midmark. They also
have a spirometer and holter. The results of the
study are placed right into many EMR's.
If an EMR doesn't have this capability yet, you end
up scanning it in like other documents.

Windows XP already comes with its own internal Fax
software. Its there but you have to activate it.
http://www.microsoft.com/windowsxp/using/setup/learnmore/crawford_02october21.mspx

If I recall the discussion about MS small business server,
that comes equiped with a Faxing solution already. See here.
http://www.emrupdate.com/forum/topic.asp?TOPIC_ID=3930

Laptops are getting cheap too. All they are for you as a doctor is a
typing and data retrieval machine interacting with the server.
CompUSA has some onsale right now for $800. P4, wide screen. If you went with a desk top in each room, you can have a wireless keyboard.

For me, its about customer service. I don't like turning my back
to patients. I like eye contact as much as possible. I don't
want to appear I'm more involved with a computer than I am
them as a person. That's why I'm opting for the little mayo
stand above and use it as a desk at their eye level sitting
directly across from me, or having the desk just to my right side.
I'll be carrying a tablet from room to room and setting it on my "mayo desk". Yea, still deciding on the tablet. Either slate or one with a keyboard attached,like the IBM which is super light weight.

Broadband in my area is through Comcast. Different levels of
service depend on static vs dynamic IP address. Static address
is ~ $1200 more /year.
http://work.comcast.net/smallbusiness.asp

If using Amazing Charts, this is what they say:
You can access your office records using Amazing Charts through the internet using a program such as Remote Access (included in Windows XP Professional), GoToMyPC, or pcAnywhere. We find GoToMyPC to be the most user-friendly and easiest to use from anywhere. These programs will allow you to log into your office computer as if you are sitting there, from anywhere you have an internet connection.

GoToMyPc works with dynamic IP addresses. That's good news !
Able to save money by just using the low priced "dynamic broadband
IP address".


Obviously you're still in "gathering information phase".
Once you decide on an EMR, you'll learn what hardware they
recommend, how users access offsite, and do faxes. Many EMR's
have faxing built right into their EMR like Medtuity.
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One can get a static IP address for only about $500/year, usually a local provider.
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I have looked at AC but I am concerned about not having a PM/Billing component. From Day 1 I will have about 300 patients and will be doing in-house billing. I am due to have my eCW demo nest week. It took a while for them to schedule me.

- The subscription is $400 per month per provider which would be about $1600 month but would include support and upgrades if I understand their website correctly

- Any feedback on ECW for a small office with remote locations?
I know Dr. Quit has used eCW from the nursing home, more info on this would be appreciated

- What about PM and Billing, anyone sending direct electronic clains from eCW? Happy?

- How long does it take to "settle down" with ecW
- What is thre right amount of training
- Any opinions if eCW is suitable for a new practice start-up?
Geriatric Physician Amazing Charts User since 2/2006. Former (Recovered) MISYS User.
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Amazing Charts comes with a scheduler.

It also integrates with this billing software.
If I recall, Medtuity also integrates with this software.....

http://www.emrupdate.com/forum/topic.asp?TOPIC_ID=3949

If you are looking for a EMR / PMS
low cost solution,this would be it.

eCW is much higher in price.
http://www.eclinicalworks.com/cost.php

If you purchase the software, they charge 18% yearly
maintanance and support fee of the original purchase price.
Compared to Amazing Charts charging only $250/year for your
entire office.
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