X-Link and Medtuity

ageorge98:

Sorry, I wasn't clear. I meant to ask, do you interface with Claims Gear? Since then I talked to them--apparently you do.

I guess I'll have to do a search of old posts to understand the Diovan comment...

Andy

Perhaps it was a blood pressure raising experience??

X-Link dropped Medtuitys interface, not the other way around! And we gladly, as well as the VAR, refunded the money and made the doctor aware of Medtuitys uncooperative position before the installation.

Medtuity's uncooperative position? I personally put in 2 phone calls a day to your office for a week until I could get someone other than your secretary on the phone. When someone of "authority" got on the phone I heard the laundry list of excuses as to why we could not test out the product we paid you to create.

Your VAR's lied to told our customers that the interface worked....IT WAS NEVER TESTED. There is not a person in the world that knows whether or not that interface works. Nor will anyone know...after we dealt with your company we decided it was easier to just develop the interface internally.

If you would like to stick to your guns and continue saying that it was our uncooperative attitude I will gladly dig up the email I wrote pleading with the doctor to under no circumstances write a check to anyone selling the X-Link software. As well, I can quickly find the email that your husband wrote assuring this aforementioned doctor that dealing with X-Link and Medtuity would work flawlessly.

Get your story straight.

Not sure who you are or who you represent, but your post is a bald face lie.

You did not refund my money, it was "applied" by the VAR to support fees, as that was the only way I could get any money at all "the software had been used".

When I purchased the software, I was assured it would work and it never did.

Brandon is correct, there are emails we both have showing no response from X-link to correct this issue.

As Ducknet said "buyer beware".

Come on, ask us to post the emails, if you've got the cojones.

Ralph

Based on these responses, I was seriously thinking of getting a PM that can integrate with my EMR via X-link.  But now listening to this, seems like x-link has its problems.  Maybe I should just keep old way of "export via txt format then import into the biller program".   Multistep but maybe less headaches. 

tvo7,

This is an incorrect solution.  The onus you should put on the vendor to make it work.  You should be assured that the vendor will meet your needs.  There are to many choices to accept anything less.

 

There is a program named mailmerge pluggin (from third party) that takes our encounters/charts and merges with the word template to create a nice looking letter replacing all the template variables.  But the charges are $120+ per year per user and there are problems too.  If I learnt anything from my experience and this thread about X-link, I will follow the KISS methodology.

-Sankar

 

I had a successful link between PrognoCIS and my PMR using X-link since 6/05. So far, no problems although it is a unidirectional link. Ther was another company( name escapes me) that had a bidirectional link,but it was very expensive.