Asking about Medinformatix again

All,

I work for a QIO, on the DOQ-IT project (please don't hiss until the end). I won't say which one since the VAR involved has had a presence on this board in the past and one of our clinics is having issues with their VAR - WhiTech. The details are as follows.

To begin with the practice has a template problem. Apparently the permissions are set so that only the physician can see information on certain templates (cardiac and chest related), information key to billing and reporting results to the patient. Now, the CS team at WhiTech swears that this is a template problem and that it can be resolved ... by ripping out and re-writing the entire batch of templates. With the attendant costs for this.
Further complicating this is that the lab vendor has some serious reservations about interfacing with the Medinformatix system if the information can only be viewed by the physician (or someone using the physician's access rights (please don't start on that one - please)), preventing them from realizing a major automation benefit.

So, do any of you have any experience with Medinformatix and its templates? Does this sound even remotely correct? For me, it seems like it would be a matter of going in and resetting the permissions of either the templates or the profiles.

Heck can any of you identify a Medinformatix users group (formal or informal), so this practice can at least begin to exchange information and possibly get some new templates?

And there is another problem... reporting. WhiTech is holding on to these, being rather insistent on writing the reports for this practice - despite the fact that the product is ODBC compliant (according to the office manager/IT guy), which means the practice can compose and refine their own queries. Now, last I checked, this sort of customer service model went out with the dinosaurs if only to free up your own customer service team and keep them focused on larger issues for customers.

Related to that, do any of you know of any ODBC reports related to patient/disease management being used with Medinformatix? They can use _anything_, just is there anything doing it.

Finally, the WhiTech customer service seems, ah, substandard. They keep slapping band aids on and never addressing root causes/big issues that would take more than a few hours to resolve. This one is a word to to the wise dealing with WhiTech.

 And oh yeah, if anyone from WhiTech or Medinformatix is monitoring this board, this is a great possibility for you to step up and surprise me with some postive efforts.

Bumped for people on the 18th.

53 views and no replies, comments or snarkery. C'mon give me something to work with here folks. 

Trey, <this was originally entered on the 18th, but it apparently did not post.>

We are Medinformatix partners and will look into this. In all fairness, the people at Whitech are honest, hardworking people that likely inherited a Medinformatix client from a previous reseller. They may possibly be looking at a mess of an install and likely want to fix it but are asking to be paid to fix a problem they didn't create. Perhaps your client could pursue the vendor that sold them the software for remedies. With that said, regardless of cause, we all work together to assist any Medinformatix client that needs help. We'll work with Whitech and Medinformatix to get this resolved.

By the way, Medinformatix runs on MSSQL. Although Whitech may prefer to build additional reports your client, any SQL knowledgeable person can use the excellent internal report engine, Crystal Reports, Access, Excel, or any other SQL compliant platform to create their own. Hardly handcuffs or a hostage scenario. And yes, there are chronic disease management reports available for Medinformatix, but most have been developed by their partners. Additionally, Medinformatix has an internal SQL constructor that creates code based upon what criteria gets selected in a wizard. The code or the results can be ported to a variety of formats.

Finally, every company in any industry has learned it's impossible to please all of the people all of the time, but it's a heck of a worthy goal. Whitech is a decent company with many happy clients.

Feel free to contact me if you would like to share additional information.

Jeff