Hi everyone - I am the office manager of a three doctor office who signed on with Acermed in September of last year. We were called by someone not with Acermed, but who is in the EMR field, on Weds. morning and told that they had shut their doors. We were able to confirm it later by contacting a company that works with both us and them, as well as with an employee of Acermed. We STILL have not been contacted by anyone offical at Acermed telling us however. Apparently (and I will say this is allegedly - but on good authority) not only did they leave us customers high and dry, they did not pay their employees their last paycheck due on the 15th and failed to mention to the employees that they were closing until 5:00 the night before.
We thought we did our due diligence when we signed the contract with them, we knew about the lawsuit with Medinformatix and resolution (we thought) in arbitration. We were impressed with the system that we were shown on multiple demos and continue to think that in theory it is one of the best systems around. However, implentation of pieces of the system were lacking, frustratingly so. We have been completly frustrated by their customer service and their lack of ability to get things done and we were very unhappy with the way our concerns were addressed.
We are luckier than some though, our system does work (albeit without any further support I don't how long that will be the case), but there are a number of offices who recently signed contracts, paid their upfront money and who will lose that money with nothing to show for it. There are also offices still in the implementation phase who have had no training and only a partially activitated system.
At this point we are waiting to see what happens in the near future, if anyone will swoop in and attempt to pick up the pieces of what could potentially be a very good system if handled correctly.
LMorrell