Two weeks ago I signed up with Transworld / GREEN FLAG Recovery.
I learned about it from the AthenaHealth thread. That practice management system searched out the best soft medical collections firm to use. Each state has a representative and I scheduled an onsite demonstration of the product. I was sold.
Greenflag sent letters out in my behalf last week. For the last two days, patients have been calling my office to pay their owed amounts. These same patients have been ignoring statements I've sent to them, in some cases, back 2 years ago. There is something about patients receiving a bill from a third party that gets them to act. If they don't pay in 10 days, another letter is sent, and so forth. After so much time, I have the final choice to involve lawyers for full collections. Most pay due to the initial warning letters.
I bought the package that costs $10.50 per client. Bought 500 credits to last me 2 years. I pass that cost down to the client plus an additional $15. To initiate a letter, my MA just enters the info on a website that keeps track of what is occuring on each account. Very simple and straight forward. Those who use AthenHealth, their PMS is fully integrated with GreenFlag so there is no need for double entry.
http://www.transworldsystems.com/services/medical.asp
I am also setup to send insurance companies to collections if they have not paid by day 61. They are so use to receiving the regular billing forms, that a 3rd party collection letter is a new beast for them to deal with. Instead of my office calling and waiting on hold, the insurance companies call my office to get things straightened out. Quite novel !