Has anyone Used Kareo - ASP Based PM & Billing Software?

WE ARE A BILLING SERVICE LOCATED IN NORTH CAROLINA SINCE 1997 AND WE HAVE OVER 30 CLIENTS ON KAREO. WE HAVE UTILIZED SEVERAL DIFFERENT SOURCES PRIOR TO KAREO AND THERE IS NO DOUBT BY UTILIZING KAREO WE HAVE "DELIVERED" OPTIMUM RESULTS FOR OUR CLIENTS. WE HAVE CLIENTS THAT HAVE A PAYMENT VELOCITY OF ONLY 17 DAYS. WHEN USER FRIENDLY KAREO IS IMPLEMENTED WITH THE PROPER PROCEDURES AT THE CLIENT LEVEL, AND PROPER TRAINING IS COMPLETED, THERE IS NOT A BETTER SOURCE FOR BILLING ON THE MARKET AT THIS TIME.

YOU CAN ALWAYS TELL A BILLER-- ALL CAPS.

We are a small practice- in business for 30 years.  We have outsourced our billing and done it in-house by secretarial staff.  As the owner, practitioner, and biller for the group, I can say with some confidence that Kareo is extremely cost effective (reduced our costs by about 60-70%) and is so simple to use the practitioners can use it.

We have been Kareo clients since 2007 and have had many, many occasions to contact customer service, and I have never had a problem getting my questions answered within 48 hours for routine matters, and urgent matters more quickly.  They are very friendly. 

There are a variety of training videos and downloads that answer most questions, take notes or you may be watching them more than once.  :) Customer support is available through e-mail and phone, depending on your plan, they are very good.

I researched many programs and talked several colleagues when I made the decision to go with Kareo- highly recommend.

Lisa

 

 

 

 

Dan:

My name is Eric Zhang, and I am the practice manager for a two doc practice.  We signed up with Kareo.  So far we are happy with the functionality, but frustrated because we can never get answers to our questions right away, although we are still in the honey moon period with you!  You need to improve the customer service dept in order to get referrals from us.  I personally know a couple practices that are contemplating change their pm, but i will be very very hesitated to recommend kareo because of your service.  we have signed up for two weeks and we are still not able to bill medicare and premera bcbs.  it will probably only take 30 minutes of your staff time to get us rolling.  thanks for reading

Hi Eric,

My name is Dan Rodrigues and I'm the founder and CEO of Kareo.  I appreciate you sharing your feedback and my apologies for any problems you've had in receiving the customer service you deserve from Kareo.  If you can send me an email to [email protected], I'll respond with my direct phone number immediately.  I'd be happy to personally help you with the problems you're experiencing and make sure you get connected with the right customer service resource within Kareo for the ongoing help you need.  Thank you very much for your time.  Looking forward to hearing from you.

Years ago the customer service was not great probably due to growing pains and becoming so popular.  Kareo is a great produc and I have recommended it to many practices.

I never thought I would see one of these guys tell the truth.

Web based software, or what is also known as "Cloud Computing", is all the rage today.  But, like technologies before it, web-based will not come in and take over everything.  It will, however, find its place in the market.

At one time, we thought client-server would take over mainframes.  But today, Unisys and IBM still sell million dollar mainframes.  And to top it off, we have cluster computing where several servers are tied together into a cluster - which is really a mainframe by the time its all said and done.

JamesNT

JamesNT - Don't be surprised there are people like me around :-). I've build multi-million dollar businesses by calling things as I see them. Once in a while it will cost me a client but the overwhelming response has been to create professional relationships built on trust.

Teemor:

I have used Kareo for about a year now. Their price is reasonable and their product is unbelievably advanced and user-friendly. As far as the customer service is concerned, I have only used their e-mail support (because the software is so user-friendly that I didn't need any live help!) and that has been more than satisfactory.  I have had instances where I had problems with "setup" of the software and sent an e-mail to the department asking THEM to call me and I did receive a phone call within 48 hours. I use some other high-end softwares for other clients, and they pay extra for the phone support of those software and their support is not as responsive and helpful as Kareo's e-mail support.

Since Kareo is a web-based software and all their training and setup is on their website, there are very few 'issues' you encounter and rather than calling someone and waiting on the phone, it is best to send an e-mail and get your matters resolved. I would not recommend paying extra for their phone support plan either ... believe me you won't need it !!

There are other reasonably priced software available and some are even free. However it depends on the size of your operation. If you send more than 20 claims a day ... you are better off signing up for a clearinghouse that can track your claims. Even if you get a "free" software or one with minimal cost, you will still pay $100 or $150 for a decent clearing house that also gets your ERAs, gives you Eligibility info lets you create reports and find claims that are missed or send secondary electronic claims etc. If you take that into consideration, Kareo comes out on top because Kareo's prices include all that !!

 

I just went to the Kareo website and was surprised to find that they actually publish their web services guidelines for interfacing an EMR to Kareo in a bidirectional manner (push and pull from the EMR).  That is indeed amazing-- a PMS company which makes interfacing to an EMR seamless and free.

We recently used web services to write an interface to an in-house dispensing organization.  The interface is used in facilities owned by a Fortune 200 company.  It's seamless, secure, and very fast.  Create the script in Medtuity and the label and patient drug information begin printing.  In the intervening couple of seconds, the information traverses the internet to the in-house prescribing company where everything is recorded, and the label and pt drug handout is sent back to a printer at the medical facility.  Having a similar web interface to a web-based practice management system sounds wonderful.

I have been using Kareo for about 5 months and have had great results.  I work full time outside the home and do medical billing for a physical therapy clinic  in the evening .  When I have a question I email customer support and they have always responded  the next day.   They have even called me if they didn't understand my question .   

Kareo is   very user friendly . I felt like a lot of things fell through the cracks with the previous system that we were using . It was antiquated and not very efficient,  which hurt our revenue. If you use the tools Kareo offers to track unpaid claims it is impossible to miss those claims. 

I am so glad that we found Kareo and would recommend to anyone who is searching for an economical and efficient billing software.

 

 

 

 

I am been using Kareo since last 9 monthsand I find Kareo is very user friendly, and self explanatory . and yes if you still do need to call there customer service department is very helpfull and walk extra step with you if its require

 no doubt abut that    

Thanks

Hetal