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It's good to read these things. I think many of us intuitively suspect that relationship driven care is what matters most. However, business model driven care has a hard time understanding that.To this point they are spending a lot of money on technology with little more than hope as a justification of doing so.
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Nice to hear from the inventor. The issue sounds like a scheduling problem. You sound overbooked and the add-ons make it worse. Why not utilize wave scheduling or open access scheduling? If you are overbooked you will always be behind. Telling patients that you are behind eases their minds but you might as well say you will be behind as that is your
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I think in a few years there will be a significant test at hand. PCMH will be in place and as part of care coordination docs will want to communicate better with each other using their EMRs. Which ones will make that an easy process? Which ones will pose barriers. Today's EMRs are setting the stage for tomorrow's communication. Will they become
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Two hours is insane. One hour is very bad. Over booking is unacceptable. These people are always behind and patients can and should choose to seesomeone else. I am not saying that my time is any more or less impportant. I am saying there are reasons that are legitimate for being behind and they come up often in primary care. There are no bad intentions
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Nobody gonna comment on my deep thinking :)
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There you have it. Another Big Boy EMR success story.
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[quote user="gchiu"] This is because you're not the one waiting for an hour to see someone. Does your nurse really ring up everyone to tell them you're running late?? [/quote] An hour is too long. But 15 minutes or sometimes 30 minutes is acceptible. Rather than the stupid thing telling someone how late I am it should be telling them
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And where is their risk? They get the doc to sign up, collect fees from the docs grandkids, and the doc cannot easily leave the agreement. The only reason this is currently a one way street is because we allow it to be that way. If as a group we said no then the contracts would change. Case in point is the 44k guarantee we are starting to see. It's
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I understand customer care but this seems ridiculous to me. People are complex and the visits run overtime. That explains most of the lateness in offices. We aren't playing with our computer games. If I am running overly behind my nurse tells people. The last thing I need is another application that I have to worry about nor do I need my patients
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I think that this should be in reverse. The patient should tell us when they are getting out of the shower and what outfit they are getting into so we can use of EMR to calculate how late they will be suing the "late patient" tool.